Using Wagify
Complaints And Dispute Resolution
How to raise complaints about Wagify, operators, bookings, payments, content, and privacy.
WAGIFY LTD, trading as Wagify, is a private limited company registered in England and Wales with company number 17216126.
Contact The Operator First
#For service delivery, pet care, attendance, refunds, no-shows, lateness, staff conduct, or operator terms, contact the operator first unless there is an urgent safety, payment, privacy, or platform issue.
When To Contact Wagify
#- Platform bugs, account access, booking flow failures, payment flow issues, website problems, illegal content, abusive messages, fake reviews, or suspected fraud.
- Privacy rights, data security concerns, or misuse of personal data.
- Operator disputes where platform records may help clarify what happened.
How We Handle Complaints
#Send complaints to [email protected]. Include dates, account emails, booking references, screenshots, payment references, and a concise summary. Privacy complaints can be sent to [email protected].
We may ask for more information, review platform records, contact the operator, restrict content, or explain why a matter must be resolved directly with the operator.