Using Wagify
Support Policy
How Wagify handles support cases, response targets, priorities, and out-of-scope support.
WAGIFY LTD, trading as Wagify, is a private limited company registered in England and Wales with company number 17216126.
Channels
#Use in-app support where available or email [email protected]. Privacy requests should go to [email protected].
Response Targets
#- Critical security, payment, account access, or booking-blocking issues: triage as soon as reasonably possible.
- High-impact operational issues: aim to respond within 1 UK business day.
- General support, setup, and product questions: aim to respond within 2 UK business days.
- These are targets, not contractual service levels or uptime credits.
Scope
#Wagify support covers the platform. We cannot provide legal, tax, veterinary, insurance, licensing, employment, or regulated financial advice. We also cannot resolve every operator-client service dispute.