Legal and policies

The terms, notices and policies that apply when you use Wagify. Each one says who it's for.

Last updated: 3 July 2026
Effective: 3 July 2026
Company: WAGIFY LTD, trading as Wagify, is a private limited company registered in England and Wales with company number 17216126.
Questions: [email protected]

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Using Wagify

6 documents

Platform Terms
Core terms for using Wagify as an operator, client, guest, team member, or website visitor.
For: All users10 sections
Acceptable Use Policy
Rules for accounts, websites, messages, reviews, files, content, and support channels.
For: All users3 sections
Accessibility Statement
Wagify accessibility aims, support routes, and known limitations.
For: All users3 sections
Support Policy
How Wagify handles support cases, response targets, priorities, and out-of-scope support.
For: Operators and clients3 sections
Service Status And Interruption Policy
Conservative availability and incident policy for Wagify services.
For: All users3 sections
Complaints And Dispute Resolution
How to raise complaints about Wagify, operators, bookings, payments, content, and privacy.
For: All users3 sections

4 documents

Privacy Notice
How Wagify collects, uses, shares, stores, and protects personal data.
For: All users and website visitors8 sections
Cookie And Storage Notice
Cookies, SDKs, analytics, local storage, app storage, and similar technologies used by Wagify.
For: Visitors and app users4 sections
Data Processing Agreement
Processor terms that apply when Wagify processes operator business data on operator instructions.
For: Operators5 sections
Subprocessor List
Current subprocessors used to provide Wagify.
For: Operators and privacy contacts3 sections

4 documents

Client Booking Terms
Terms for clients and guests who book pet-care services through Wagify.
For: Clients and booking guests7 sections
Cancellation And Refund Policy
How cancellations and refunds work across Wagify bookings and operator services.
For: Clients and operators4 sections
Payments, Fees, Payouts And Chargebacks Policy
Payment rules for Stripe Connect, manual payments, refunds, disputes, and payout responsibility.
For: Operators and clients4 sections
Operator Subscription Refund Policy
Conservative refund policy for Wagify operator subscriptions and paid platform features.
For: Operators4 sections

3 documents

Operator Terms
Terms for pet-care businesses and team members using Wagify to run bookings, clients, websites, and payments.
For: Operators and team members8 sections
Operator Website Legal Template
A practical checklist operators can adapt for their own public website legal page.
For: Operators3 sections
IP Infringement And Takedown Policy
How to report copyright, trade mark, passing off, or other IP issues on Wagify-hosted content.
For: Rights holders and operators3 sections

1 document

Request account deletion
Request deletion or anonymisation of a Wagify account and associated personal data.
For: All users3 sections