Client & Pet Management

Your client directory is searchable and filterable, showing every client with their pets, upcoming bookings, and account status at a glance. Tap into any client for the full picture.

Pet profiles adapt to your services. A dog booked for walking shows reactivity level, pull strength, recall reliability, known triggers, and escape risk. The same dog booked for grooming shows coat type, matting level, grooming behaviour, and product sensitivities. Boarding adds crate training status, sleep preferences, and separation history. Every field is relevant to the service — no clutter, no irrelevant questions.

Vaccination records are tracked with status, dates, and document uploads. Configure which services require current vaccinations, and Wagify enforces it — a client can't book a daycare session if their dog's kennel cough vaccine has lapsed. Booster reminders keep everyone on schedule.

Key and home access management stores everything securely — key safe codes, alarm codes, smart lock instructions, hidden key locations — with a full audit log of who accessed what and when. Team members see only the access details they need for their assigned bookings.

Every client profile shows their package balances, active subscriptions, loyalty points, and full booking history. Notes are timestamped and visible to anyone with permission. It's the complete picture of every client relationship, in one screen.