Messages & Notifications

Pet care communication gets messy fast when it is split between texts, WhatsApp threads, email, screenshots, and memory. Wagify gives client conversations and operational alerts a proper home.

Clients can message operators from the app, and operators can keep those conversations alongside bookings, pets, invoices, reports, and client history. Team permissions decide who can view all conversations and who can send messages as the business, so larger teams can help without opening up everything.

Notifications are more than push spam. Wagify groups important events into a real notification system: new bookings, stale pending bookings, upcoming work, invoice issues, package and subscription events, loyalty redemptions, reviews, messages, support replies, weather safety items, team changes, and offline queue problems.

Preferences let users control what they receive, while the platform still keeps critical operational warnings visible. Team members only see the notifications their permissions and assignments allow. Owners get the full business picture without every junior staff member seeing sensitive financial or client data.

Because notifications link back into the relevant screen, they become useful work prompts rather than disposable alerts. A weather item opens Weather Safety. A support reply opens the case. A waitlist offer opens the waitlist. The alert and the action stay connected.