Built-In Support & Guides

Support should not start with "Can you send us a screenshot and explain what booking this is about?" Wagify keeps help inside the product, close to the records people are actually using.

Operators get searchable guides for setup, bookings, services, rota, payments, websites, weather safety, troubleshooting, and day-to-day workflows. Clients get their own guides for bookings, pets, payments, profiles, and working with operators. The aim is to answer the simple questions before they become support tickets.

When a ticket is needed, support requests can be opened from inside the app. A request can carry useful context: the user, role, linked booking, invoice, operator, or record involved. That makes the first reply more useful and cuts down on back-and-forth.

Support conversations live in Wagify too. Users can add extra context to an existing case instead of opening duplicate requests, and email notifications keep them aware when a reply lands.

For operators, this becomes part of the professional toolkit: guided setup, clearer troubleshooting, fewer repeated explanations, and a support history that stays attached to the work.