Cancellation And Refund Policy

Operator Policies First

Operators set their own cancellation windows, refund rules, no-show rules, late collection rules, and manual payment terms. Wagify displays operator policy information where configured.

Statutory Rights

UK consumer cancellation rights may apply depending on what the client buys, when the contract is made, when service starts, and whether the client asks the operator to begin service during a cancellation period. Operator terms must not remove non-excludable statutory rights.

Stripe And Manual Payments

• Stripe refunds are processed by or for the operator connected account and may take time to appear depending on Stripe and the card issuer.
• Manual payment refunds are arranged directly between client and operator.
• Wagify may help surface records, but the operator remains responsible for refund decisions unless Wagify is legally required to act.

Operator Cancels Or Service Fails

If the operator cancels, cannot provide the service, or materially fails to provide the booked service, the operator should offer a suitable remedy such as rearrangement, credit, partial refund, or full refund where appropriate.