Client Booking Terms

Who Provides The Service

The operator named on the booking provides the pet-care service. Wagify provides the platform used to make, manage, message about, and pay for bookings.

Information You Must Provide

• Accurate contact details and emergency contacts.
• Accurate pet details, including health, behaviour, vaccination, medication, allergies, microchip, vet, temperament, and special handling information where relevant.
• Accurate home access, key, alarm, collection, drop-off, and parking information where relevant.
• Updates if anything changes before or during a booking.

Booking Confirmation

A booking is only confirmed when the operator or the operator website flow confirms it. Some bookings require operator approval, payment, or manual follow-up.

If a booking is rejected, cancelled, or unavailable, the operator should explain the next practical step where possible.

Payments And Prices

Prices, deposits, add-ons, surcharges, cancellation fees, manual payment instructions, and payment timing are set by the operator. Wagify may show a payment summary at checkout based on the operator settings.

If you pay through Stripe, payment is processed by Stripe and charged to the operator connected account. Manual payments are arranged directly with the operator.

Cancellations And Refunds

Operator cancellation windows and refund rules are shown by the operator where available. Statutory consumer rights may still apply depending on what was bought, when service began, and whether you asked for service to start during any cancellation period.

If you need to cancel, use the booking flow, message the operator, or follow the operator terms shown at booking.

Pet Welfare And Emergencies

Operators may take reasonable welfare steps in an emergency, including contacting you, contacting your emergency contact, contacting a vet, changing a service plan, refusing unsafe handling, or ending a service if needed.

You may be responsible for vet costs, emergency costs, transport costs, or other reasonable costs caused by inaccurate information, pet behaviour, illness, injury, late collection, or breach of operator terms.

Messages, Reviews, And Conduct

Use Wagify respectfully and honestly. Do not send abusive, fraudulent, discriminatory, unlawful, unsafe, misleading, or privacy-invasive messages or reviews.

For platform support, contact [email protected]. For service questions, contact the operator first.