Operators and clients

Support Policy

How Wagify handles support cases, response targets, priorities, and out-of-scope support.

Last updated: 9 May 2026
Effective date: 9 May 2026

Channels

Use in-app support where available or email [email protected]. Privacy requests should go to [email protected].

Response Targets

Critical security, payment, account access, or booking-blocking issues: triage as soon as reasonably possible.
High-impact operational issues: aim to respond within 1 UK business day.
General support, setup, and product questions: aim to respond within 2 UK business days.
These are targets, not contractual service levels or uptime credits.

Scope

Wagify support covers the platform. We cannot provide legal, tax, veterinary, insurance, licensing, employment, or regulated financial advice. We also cannot resolve every operator-client service dispute.